Real Mirosoft MB-230 Exam Dumps 2026 Edition

Exam Title

Microsoft Dynamics 365 for Customer Service Exam

Total Questions

327

Exam Code:

MB-230

Certification NameMicrosoft Dynamics 365 for Customer Service Functional Consultant Associate
Last Updated:
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Exam Demo

Viewing questions 1-5 out of 20 questions.

Topic 1 - MB-230
Question #1 Topic 1

DRAG DROP You need to create the dashboards. Which dashboard types should you use? To answer, drag the appropriate dashboard types to the correct scenario. Each dashboard type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

    Question #2 Topic 1
    You are a Dynamics 365 system administrator. The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs. You need to determine how SLAs on demand can be assigned. What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
    • A:
      Use an existing customer SLA and change the conditions after assigning the SLA to the customer record.
    • B:
      Create a new SLA for each case that does not have a customer SLA.
    • C:
      Go into the SLA configuration and assign it to a customer
    • D:
      Automatically apply SLAs to records based on business logic.
    • E:
      Assign SLAs manually to records.
    Question #3 Topic 1
    You need to implement service-level agreements. Which type of agreements should you implement?
    • A:
      On-demand
    • B:
      Standard
    • C:
      Enhanced
    • D:
      Contact
    Question #4 Topic 1
    You need to configure the system so that an email is sent to a manager about the SLAs according to the requirements. What should you configure?
    • A:
      Failure Action
    • B:
      Warning Action
    • C:
      Applicable When
    • D:
      Success Criteria
    • E:
      Success Action
    Question #5 Topic 1
    You need to create the queue for cases. What type of queue should you create?
    • A:
      Teams
    • B:
      Public
    • C:
      Product
    • D:
      Private
    • E:
      Service
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